Refund policy

Any personalised items with names, pictures, dates and ages on are non returnable as we are unable to sell these on.

If an item arrives and it is faulty or has the wrong personalisation on due to our mistake we will accept these back and replace them.  Any problems with your item must be emailed to us at mypersonalgiftcompany@gmail.com within 48 hours of receiving your item.

Any returns must be in an unused state and with all original packaging.

The return postage charge is the buyers responsibility, we do not offer free returns.

All personalised items are non returnable and non refundable.

Original postage charges are non refundable.

Please Note : We ask you read over any personalisation information you include in the notes box at checkout before completing your order as we can not be held responsible for any mistake you may have entered and the items will be sent out with information provided by you in there.